Terms of Service

Last Updated: 1st November 2024

These Terms of Service ("Terms") govern your access to and use of the Stupidivis Tools website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms.

1. About Stupidivis Tools

Stupidivis Tools Limited is a company incorporated in England and Wales with the following details:

• Company Name: Stupidivis Tools Limited
• Registration Number: 02345678
• VAT Number: GB 123 4567 89
• Address: 127 Deansgate, Manchester M3 2BY, United Kingdom
• Email: [email protected]
• Phone: +44 161 832 7500

2. Acceptance of Terms

By accessing our website, making a purchase, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our website or services.

Eligibility

• You must be at least 18 years old to make purchases
• You must have the legal capacity to enter into contracts
• You must provide accurate and complete information
• Business customers must have authority to bind their organisation

3. Website Use

Permitted Use

You may use our website for:

• Browsing and purchasing tools and equipment
• Accessing product information and technical specifications
• Reading our blog and educational content
• Contacting us for support and enquiries
• Creating and managing your account

Prohibited Use

You must not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of our website
• Copy, reproduce, or distribute our content without permission
• Use automated systems to access our website excessively
• Submit false or misleading information
• Violate any applicable laws or regulations

4. Orders and Purchases

Order Process

• All orders are subject to acceptance by Stupidivis Tools
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation emails constitute acceptance of your order
• Prices are subject to change without notice until order confirmation

Payment Terms

• Payment is required in full before dispatch unless credit terms are agreed
• We accept major credit cards, debit cards, and bank transfers
• All prices include VAT where applicable
• Currency is British Pounds Sterling (GBP)
• Credit accounts are subject to separate terms and credit approval

Delivery

• Delivery times are estimates and not guaranteed
• Risk passes to you upon delivery or collection
• Delivery charges are as stated at checkout
• We deliver throughout the UK and to selected international destinations

5. Pricing and Availability

• All prices are displayed inclusive of VAT where applicable
• Prices may change without notice
• Product availability is subject to stock levels
• We reserve the right to limit quantities
• Special offers are subject to terms and conditions
• Professional discounts are available to qualifying customers

6. Returns and Refunds

Consumer Rights

Under the Consumer Contracts Regulations 2013, you have the right to:

• Cancel your order within 14 days of receipt
• Return products within 14 days of cancellation
• Receive a full refund for returned products
• Request repair or replacement for faulty products

Return Conditions

• Products must be in original condition and packaging
• Custom or personalised products cannot be returned
• Returns must be authorised by our customer service team
• Return shipping costs may apply
• Refunds will be processed within 14 days of receiving returns

Warranty

• All products carry manufacturer warranties
• We provide additional warranty services
• Warranty terms vary by product and manufacturer
• Warranty registration may be required

7. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the value of your purchase
• We exclude liability for indirect or consequential losses
• We do not exclude liability for death or personal injury
• We do not exclude liability for fraud or fraudulent misrepresentation
• Consumer statutory rights are not affected

Product Use

• Tools and equipment must be used according to manufacturer instructions
• Appropriate safety equipment must be used
• Users are responsible for ensuring suitability for intended use
• Professional advice should be sought where appropriate

8. Intellectual Property

All content on our website is protected by intellectual property rights:

• Website design and content are owned by Stupidivis Tools
• Product images and descriptions are owned by manufacturers or us
• Trademarks and logos are owned by their respective owners
• You may not reproduce our content without written permission
• Fair use for personal reference is permitted

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

Account Security

• You are responsible for maintaining account security
• Passwords must be kept confidential
• Suspicious activity must be reported immediately
• We may suspend accounts for security reasons

10. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Acts of God, natural disasters
• Government actions or changes in law
• Labour disputes or strikes
• Supplier failures or delays
• Transport or logistics disruptions
• Cyber attacks or system failures

11. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts. This includes:

• Contract formation and interpretation
• Consumer protection legislation
• Data protection regulations
• Health and safety requirements
• Commercial and trade regulations

12. Changes to Terms

We may update these Terms from time to time. When we make significant changes:

• We will update the "Last Updated" date
• We will notify registered users by email
• We will display a notice on our website
• Continued use constitutes acceptance of new terms
• You may close your account if you disagree with changes

13. Dispute Resolution

Internal Resolution

We aim to resolve disputes quickly and fairly:

• Contact our customer service team first
• We will investigate and respond within 5 business days
• Escalation to management is available
• We maintain detailed records of all interactions

Alternative Dispute Resolution

If internal resolution fails, you may:

• Use online dispute resolution platforms
• Contact relevant trade associations
• Seek mediation or arbitration
• Pursue legal action through the courts

14. Contact Information

For questions about these Terms or to report violations:

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely match the original intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Stupidivis Tools regarding your use of our website and services.